Tech-enabled express logistics company Ninja Van Malaysia has unveiled its newest warehouse in Shah Alam.
Spanning across 260,000sq ft, this warehouse is its biggest yet, in line with the company’s expansion plan to future-proof its volume growth trajectory and better support the growth of local small and medium enterprises (SMEs) and businesses.
“We are constantly innovating and developing better infrastructure for increased speed and efficiency.
“Equipped with the latest sorting technology and equipment, our new warehouse is in line with our plans to deliver delight and speed to customers.
“This is why we’ve also recently started our seven-day operations schedule across the country,” said Ninja Van Malaysia chief executive officer Adzim Halim.
With more than 80% growth in fleet size, fostering and cultivating a strong culture of safety at the warehouse is also an important part of its business.
As such, the company has taken concrete steps to make sure employees have a safe work environment, such as conducting health, safety, and environment induction programmes to ensure that all employees are equipped with the knowledge to handle any workplace emergencies.
The new warehouse boasts a range of innovative technological equipment that is capable of processing over 400,000 parcels daily from all over the country.
This figure more than doubles during peak periods.
To keep up with the demands of e-commerce, the company has invested in state-of-the-art technological equipment such as dimension weighing and scanning machines.
“Our warehouse currently operates in a hybrid manual-automated mode, which is reflective of the National 4IR Policy and the Malaysia Digital Economy Blueprint, as the technologies in place serve to create a more seamless and efficient process.
“With machines working alongside our warehouse employees, we are able to create a more seamless and efficient process, ensuring that parcels are delivered to customers in a timely manner,” Adzim said.
“Fantastic Service Recovery” is another key pillar of Ninja Van’s tech-enabled logistics narrative.
It involves a new ecosystem with the launch of new cloud products and processes to efficiently resolve parcel-related issues, such as NinjaChat – a social messaging-based platform with live-chat function.
The function enables customers to track their orders at every step of the delivery process, manage their pickup reservations and have a member of the shipper support team or their dedicated account manager attend directly to queries.