FedEx Corp and Microsoft Corp have launched the next solution as part of their multi-year collaboration to transform commerce, supply chains and logistics.
In a joint statement, FedEx and Microsoft said they will bring together FedEx’s network intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-platform “logistics as a service” for retailers, merchants and brands.
The firms added that customer needs and expectations had shifted across every industry.
Together, FedEx and Microsoft said they are using tools like artificial intelligence and machine learning to extrapolate new insights from the 17 million packages that pass through the FedEx network each day to help brands deliver improved customer experiences.
FedEx Corp president and chief operating officer Raj Subramaniam noted that for nearly two years, the firm set out on a mission with Microsoft to transform the commerce ecosystem.
“In that time, we’ve made significant progress, leveraging Microsoft Azure technology with our FedEx Surround solution, which provides critical support in enabling advanced monitoring of time-sensitive priority shipments.
“This next phase of our collaboration will continue to connect the unmatched supply chain insights from the FedEx network with the Microsoft Cloud to improve e-commerce experiences for brands, merchants and consumers,” he said.
Meanwhile, Microsoft chairman and chief executive officer Satya Nadella added that more than ever, it’s clear just how critical having a resilient supply chain is for every organisation’s success in the modern economy.
“We’re bringing data and insights from the FedEx network together with the Microsoft Cloud, starting with Dynamics 365, to help organisations accelerate their digital transformation across their business operations, so they can offer customers more integrated ways to shop and faster, more efficient deliveries,” he said.
