FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and a prominent global transportation entity, acknowledges the growing trend of online shopping among consumers. It recognizes that the utmost sense of assurance for these online shoppers comes from the knowledge that their packages have been successfully delivered to their designated addresses.
Therefore, FedEx is introducing the Picture Proof of Delivery (PPOD) service for express residential deliveries in Singapore. This innovation is particularly valuable in instances where signatures upon delivery are not obligatory. The launch of PPOD signifies FedEx’s ongoing commitment to enhancing the customer experience through digital solutions while also contributing to the thriving e-commerce landscape in Singapore.
The dynamic B2C e-commerce market in Singapore is projected to exhibit an annual growth rate of 11 percent, potentially reaching an impressive US$16.4 billion by 2023. This surge in e-commerce activity has resulted in an increased volume of deliveries. The introduction of PPOD serves as a reassuring feature for both e-commerce merchants and consumers, providing real-time visual confirmation that their parcels have been successfully delivered.
For customers in Singapore who opt for the ‘no-signature-required’ delivery option, an additional service advantage is offered. This entails receiving a photograph that accurately depicts the precise location where their package has been delivered. This visual confirmation can be accessed by tracking the package on the FedEx website and the FedEx Mobile app. Importantly, the PPOD service is provided without any additional cost, and it does not necessitate enrollment, an account, or login.
Eric Tan, managing director of FedEx Express Singapore, stated, “The surge in online shopping by Singaporean consumers is a notable trend. Picture Proof of Delivery (PPOD) is among the various initiatives we are implementing to set our services apart and elevate the customer experience through our digital solutions.”
FedEx remains dedicated to fostering the growth of e-commerce and supporting businesses engaged in cross-border trade within Singapore. In June 2023, the company announced the incorporation of 800 new self-collection points, enhancing flexibility and convenience for customers seeking to retrieve their parcels from a network of over 2,000 retail touchpoints and lockers spread across the island.
Additionally, FedEx has recently launched an innovative e-commerce delivery solution by integrating WhatsApp into FedEx Delivery Manager International. This integration empowers customers to receive delivery notifications, engage in direct communication with FedEx, and manage package redirection seamlessly through the application.