FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s leading express transportation companies, is elevating the online shipping experience for its valued customers. The introduction of an automated e-commerce feature within FedEx Ship ManagerTM (FSM) is designed to support small businesses and e-commerce vendors throughout the AMEA region, streamlining their online shipment management.
This enhanced feature, available in 63 countries and territories across AMEA, empowers businesses to swiftly generate shipments and related documentation from their online orders with minimal effort. This is a substantial time-saving measure compared to manually inputting information for creating shipping labels. Furthermore, customers can now seamlessly integrate their Shopify, BigCommerce, WooCommerce, and PrestaShop stores with FSM on fedex.com, with plans to expand compatibility to additional e-commerce platforms and marketplaces in the future.
In addition to these improvements, FedEx customers can enjoy the following benefits:
- Linking their e-commerce platforms or marketplaces with FSM to effortlessly retrieve order information.
- Effortlessly creating and printing labels for multiple orders with a single click, and synchronizing them with electronic trade documents to expedite the customs clearance process.
- Ensuring real-time updates of tracking numbers and order statuses on their sales channels, thereby notifying buyers of the shipment’s progress.
Salil Chari, Senior Vice President of Marketing and Customer Experience for the Asia Pacific, Middle East, and Africa region at FedEx Express, commented, “Just as e-tailers strive to provide seamless shopping experiences for their customers, we are focused on a differentiated, more efficient, and convenient shipping experience for our e-commerce merchants. With this enhancement, small businesses can enjoy automated e-commerce shipping and use the time saved on more strategic tasks to propel their future growth. As a technology company creating possibilities for what’s next, FedEx will continue to build world-class digital solutions like this for our customers.”
FedEx is expanding its suite of e-commerce solutions, including B2B marketplace integration through programs like FedEx Compatible and Alliances. This encompasses customizable last-mile delivery options and features such as direct messaging and convenient tracking through digital tools like FedEx Delivery Manager International and Picture Proof of Delivery, providing consumers with confidence that their packages have reached their doorstep.
