DHL Express, the global leader in international express services, has once again clinched the top spot on the prestigious Best Workplaces in Asia™ list. This reaffirms DHL Express’s unwavering commitment to fostering a positive, supportive, and inclusive workplace, enabling its employees to excel and thrive. In a significant stride, this year’s recognition extends to 23 countries across the Asia Pacific region, up from 19 in 2022.
Ken Lee, CEO for Asia Pacific at DHL Express, expressed, “Being recognized as the best workplace in Asia underscores our ‘People First’ approach in building a vibrant community of dedicated employees whose teamwork and shared values define DHL Express. We celebrate our workforce and acknowledge their dedication because we firmly believe that motivated individuals deliver exceptional service quality. This achievement reflects our ongoing efforts to nurture a robust people-centric culture, and we remain steadfast in this endeavor.”
Empowering Employees Through Training Initiatives
DHL Express places a strong emphasis on employee development as a means of talent retention and attraction. The company regularly organizes training and upskilling programs to enable employees to continually refine their skills and unleash their potential. Two standout programs, Certified International Specialist (CIS) and Certified International Manager (CIM), go beyond conventional training by equipping each employee with the expertise required to become a specialist in international express delivery. These programs also play a pivotal role in reinforcing the company’s culture and instilling its core values. Over the past decade, more than 460,000 CIS and CIM training sessions have been conducted for employees across the region.
Another noteworthy initiative is the “Shift Up a Gear” program, designed to facilitate the advancement of women within DHL Express into leadership positions. This program aims to increase the representation of women in management roles by pairing them with a mentor from the management team, offering coaching and guidance. It aligns with the DHL Group’s broader diversity roadmap to enhance gender balance within the organization, targeting at least 30 percent female executives in management by 2025.
Mateen Thiruselvaam, senior vice president for human resources – Asia Pacific at DHL Express, remarked, “Securing the top spot on the Asia list is not a coincidence but a result of everyone’s commitment to creating a fair and inclusive workplace. Our structured programs for feedback exchange, employee recognition, and continuous training and upskilling are integral to our success. We are committed to refining our HR practices to remain the preferred employer for all, while investing in initiatives to nurture our talents and offer them a rewarding career journey.”
Fostering a Sense of Belonging and Community Engagement
In addition to talent development, DHL Express places a strong focus on celebrating its employees and fostering a sense of belonging. Initiatives like “Appreciation Week” acknowledge the dedication of employees worldwide, while the “Employee of the Year” program recognizes individuals who embody the company’s core values of ‘speed’, ‘passion’, ‘can do’, and ‘right first time’.
Employees are united by the Group’s purpose of ‘connecting people, improving lives’, motivating them to go above and beyond their job roles to make a positive impact on their communities. This includes active participation in corporate responsibility programs like DHL’s Got Heart, Global Volunteering Day, and Go programs – GoGreen, GoHelp, GoTeach, and GoTrade.
Empowering Through Smart Connect
At the heart of DHL Express’s success in employee engagement lies the innovative Smart Connect platform. More than just a communication tool, Smart Connect serves as a digital ecosystem that empowers employees to access company news, HR services, and share ideas and feedback seamlessly, regardless of their location or background. This platform fosters connections, collaboration, and mutual recognition, significantly contributing to high employee engagement since its introduction in 2022.
A Journey of Continuous Improvement
The annual Great Place to Work® list serves as a comprehensive benchmark for evaluating workplace culture, employee engagement, and organizational trust. DHL Group employees actively participate in the annual Employee Opinion Survey, providing anonymous feedback on various aspects of the organization. These insights drive the company’s commitment to adapt policies and enhance employee well-being and development. With deeper employee engagement, the workforce is better equipped to deliver top-notch service quality to customers