Carousell, the leading multi-category classifieds and recommerce platform in Greater Southeast Asia, has expanded its Carousell Official Delivery service to include bulky furniture and household appliances. Introduced in partnership with GoGoX, a leading logistics tech company in Asia, this enhancement makes buying and selling larger items easy and convenient, particularly during Singapore’s peak demand for preloved furniture in the lead-up to Chinese New Year and Hari Raya.
Carousell conducted a 2024 survey to explore ways to encourage more people to buy and sell secondhand furniture. The findings revealed that 62% of users who have never bought secondhand furniture and 41% of users who have never sold secondhand furniture identified delivery as a key consideration, citing concerns such as the hassle and cost of arranging logistics. Addressing these insights, Carousell partnered with GoGoX to provide a simple and convenient solution for large item transactions.
GoGoX brings its expertise, having collaborated with leading furniture brands like IKEA and HipVan. The service includes key features such as assembly, disassembly, and damage coverage, ensuring a smooth end-to-end experience for users.
Over the past three years, the most in-demand preloved furniture in Singapore are bed frames, cabinets and tables. Recognising this demand, Carousell piloted delivery services for bed frames and mattresses in December 2024. Following the pilot’s success, buyers and sellers can now use Carousell Official Delivery to transport tables, sofas, cabinets, TV consoles, television sets, washing machines, dryers, refrigerators, wine cellars and dishwashers.
Carousell Official Delivery simplifies the entire process for buying bulky items. Users can view delivery fees upfront on the listing page, schedule pick-up and delivery dates, and pay for both the item and delivery within the Carousell platform. Rates are competitive, starting from $35 for side tables, and include services like dismantling and assembly provided by GoGoX’s expert team. To ensure peace of mind, Carousell and GoGoX offer damage coverage during transit, ensuring prompt compensation in the unlikely event of damage.
Vishal Salunkhe, Vice President and Head of Commercial at Carousell, said: “By expanding Carousell Official Delivery to cover bulky furniture and household appliances, we’re addressing a major barrier to buying secondhand items. This collaboration with GoGoX empowers users to embrace the circular economy without worrying about logistics. The convenience, transparency, and reliability of Carousell Official Delivery ensure that buying secondhand is truly as easy as buying new.”
Patrick Wong, Managing Director of GoGoX Singapore, said: “GoGoX is proud to partner with Carousell to simplify the buying and selling of bulky items, making the process more reliable and stress-free. This collaboration highlights our shared commitment to delivering seamless, user-centric solutions while championing the circular economy. Together, we’re empowering more people to make sustainable choices without compromising on convenience.”
In addition to the new bulky item delivery service, Carousell Official Delivery continues to offer convenient options for smaller items, including doorstep pickups and drop-offs at nearby POPStations, POPStops, and Ninja Points. By integrating these services into its platform, Carousell enhances user experience while promoting the circular economy in Singapore.
